Last updated: 16 Aug 2026
NS Patient Homecare ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains what information we collect when you visit our website or use our services, and how we use, protect and store it.
Information We Collect
- Contact details you provide through our enquiry, appointment and newsletter forms — such as your name, phone number and email address.
- Care details you choose to share with us, including the patient's condition and the service you require, so we can respond accurately.
- Technical information such as your IP address, browser type and device information, used for security and to improve the website.
How We Use Your Information
- To respond to your enquiries, confirm appointments and provide the services you request.
- To contact you about your booking by phone, WhatsApp or email.
- To improve our website, services and customer care.
- To detect and prevent fraudulent or spam activity.
Information Sharing
We do not sell, rent or trade your personal information to third parties. We only share information with our care staff and coordinators as necessary to deliver the service you requested, and as required by law.
Data Security
We take reasonable technical and organisational measures to protect your information against unauthorised access, alteration or loss. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Cookies
Our website does not use intrusive tracking cookies. We may use basic session cookies required for the proper functioning of the website, and non-identifying analytics where enabled.
Your Rights
You may request a copy of the personal data we hold about you, or ask us to correct or delete it. To exercise these rights, please contact us using the details below.
Contact Us
If you have any questions about this Privacy Policy, please contact us at nspatientcare@gmail.com or call 7404570761.